Enhance your system's performance and minimize downtime with Kwixand's Customer Care Plan. From training to cost savings, unlock the benefits of post-implementation support.
When it comes to implementing a new software solution, you want to make sure that you are getting the absolute most out of your investment. Not only does underutilization of your system result in a lower ROI, it also drains other resources, especially time, while still not providing you with the full potential of the system that was meant to solve your problems, not create them. This is where the benefits of post-implementation support reveal themselves.
Why You Need Continued Post-Implementation Support
Transitioning to your new system post-implementation can be a nerve-racking experience. Shifting your processes, workflows, and daily operations from one system to another without proper support can result in costly production delays, end-user errors, and under-utilization of your system.
Going live with a new software solution requires swift and effective technical support to ensure that issues are resolved fully and without slowing down production. You’ll also need to provide training and end-user support to your team before and after launching your new software, which can be a time consuming and costly endeavor.
Furthermore, any additional personalization or custom development would need to then be taken on by your own internal IT team, diverting the attentions one of your most valuable professional asset, or hired out to a third-party at an expensive hourly rate.
For more on why you need a support plan for your next implementation, migration, or upgrade, check out The Importance of Support After Go Live
What is the Kwixand Customer Care Program?
Kwixand Customer Care is a comprehensive post-implementation support and training program tailored for Microsoft Dynamics 365 Business Central and Power Platform users. Once your solution is live, Kwixand provides personalized assistance and on-demand issue resolution, ensuring smooth operations and alignment with evolving business needs.
While the program is not limited to Kwixand implementation clients, clients who have completed implementations with Kwixand are automatically enrolled in the program, with options to enhance coverage or opt for hourly support billing. However, the vast majority of clients find significant cost savings, some save over $1,000 per month, with a Customer Care Plan compared to hourly billing.
There are two levels of care to choose from:
Customer Care Pro
Customer Care Pro serves as our foundational level of support. With unlimited on-demand assistance, ensuring swift resolution of any technical issues within your Business Central or Power Platform solution, you can minimize disruptions to operations and facilitating full system access. Additionally, clients benefit from ongoing expert training assistance for up to 5 licensed users, promoting smoother transitions and enhancing user confidence.
Available at a fixed price starting at $500 per month, billed annually, Customer Care Pro is ideal for companies seeking out-of-the-box functionality, lacking sufficient support from other servicers, or having completed other implementations, upgrades, or migrations with Kwixand Solutions in the past.
Customer Care Premium
Upgrading to Customer Care Premium unlocks additional benefits beyond those offered by the Pro plan. This includes unlimited end-user training, making it ideal for expanding businesses, as well as 2 hours of prepaid consulting or development time each month for custom alterations to your solution. Plus, the plan includes Microsoft update monitoring, post-update customization alignment, and an annual solutions audit for optimal performance.
Tailored for companies with complex processes or more than 5 licensed users, Customer Care Premium starts at $1,000 per month, billed annually. Compared to hourly billed support, training, consulting, and development, the fixed-rate costs of Customer Care Premium can save you thousands every year.
Interested in an even higher level of care and post-implementation benefits? Sign up for our Customer Care Platinum waitlist.
5 Benefits of Kwixand Customer Care Post-Implementation Support
Unlocking the full potential of your investment goes beyond just having the right systems in place. With Kwixand's Customer Care Plan, you gain access to a suite of benefits designed to streamline your operations and maximize efficiency. From minimizing downtime to boosting end-user adoption, improving system functionality, and reducing consulting and development costs, our Customer Care Program is your gateway to smoother operations and enhanced productivity.
1️⃣Minimize Downtime
Minimizing downtime is a cornerstone benefit of Kwixand's Customer Care Plans. With our proactive support approach, we ensure any technical issues are dealt with swiftly, minimizing disruptions to your operations. Our team of experts is readily available to troubleshoot and address any concerns, keeping your systems up and running smoothly. Whether it's troubleshooting unexpected errors or implementing proactive measures to prevent potential downtime, our goal is to keep your business operations running seamlessly, allowing you to focus on what matters most: driving your business forward.
2️⃣Increase End-User Adoption
At Kwixand, we understand that the success of any system implementation relies heavily on user acceptance and utilization. That's why our plan includes comprehensive training and support tailored to empower your team. From personalized training sessions to ongoing assistance, we ensure that your team is equipped with the knowledge and confidence to embrace new technologies effectively. By fostering a culture of continuous learning and support, we enhance end-user adoption, driving productivity and maximizing the value of your technology investment.
3️⃣Improve System Functionality
With the added benefit of prepaid consulting and development hours with a Kwixand Customer Care Premium plan, you can optimize your systems to meet your evolving business needs. Our team works tirelessly to identify opportunities for enhancement and fine-tuning, ensuring that your systems operate the way you need them to. Whether it's custom configurations, performance optimizations, or implementing new features, we're here to ensure that your systems not only meet but exceed your expectations.
4️⃣Reduce Consulting and Development Costs
One of the standout benefits of the Kwixand Customer Care Premium plan is the significant reduction in consulting and development costs. With 2 hours of prepaid consulting and development time included each month, you gain valuable resources to address customization needs and optimize your systems without incurring additional expenses. This proactive approach to support empowers you to make necessary adjustments and improvements, all while staying within budget. By leveraging these prepaid hours, you can minimize reliance on external consultants and developers, ultimately saving valuable resources and streamlining your operations.
5️⃣Save Time with Automated Updates and Alignments
The Kwixand Customer Care Premium plan offers not only a reduction in consulting and development costs but also saves valuable time with automated updates and alignments. With a Premium plan, you'll receive automated updates and alignments to ensure that your systems remain optimized for peak performance, all while freeing up your team's time from manual maintenance tasks. By streamlining both costs and time-consuming processes, Kwixand's Customer Care Premium plan empowers you to focus on driving your business forward while we take care of the rest.
Learn How a Customer Care Plan Could Benefit Your Business
Ready to take your post-implementation experience to the next level with a Kwixand Customer Care Plan? Discover how our tailored support and proactive care approach can benefit your operations by meeting your unique industry needs. Schedule a free consultation today to explore how our Customer Care Plan can optimize your systems, increase productivity, and drive growth for your business. Don't miss out on this opportunity to unlock the full potential of your technology investment. Contact us now to get started!
